1. Data controller
imaxe.cloud (see legal notice) is responsible for processing the personal data collected through this site and the support channels. You can contact us at [email protected].
2. A principle before we begin
We have no access to your instances, to your AWS account or to the data your servers process. The AMIs run entirely on your infrastructure. The only thing we process is the data you give us directly.
3. What data we process and why
- Support tickets: name, email and the content you include. Purpose: resolve your query. Legal basis: performance of the service.
- Sales inquiries: contact details and project description. Purpose: prepare and send you a proposal. Legal basis: pre-contractual measures at your request.
- Blog/news subscription: email address. Purpose: send you the news. Legal basis: your consent, revocable in every send.
- Web metrics: aggregated visit statistics without identifying individuals (see cookie policy).
4. What we don't do
We do not sell or transfer your data to third parties for commercial purposes, we don't do profiling and we don't make automated decisions with effects on you.
5. Processors and transfers
We use European providers or ones covered by adequate safeguards for email, ticketing and hosting. AWS acts as the distribution platform for the AMIs under its own terms; Marketplace subscriptions are managed by AWS and we only receive aggregated subscription identifiers, not your billing data.
6. Retention
Tickets are kept while the relationship is active and for up to 3 years afterward, in case you reopen an incident. Sales inquiries without a project, 12 months. You can request deletion earlier at any time.
7. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to [email protected]. If you feel we haven't handled your request well, you can lodge a complaint with the Spanish Data Protection Agency (aepd.es).
Questions about this policy? Write to us at [email protected].